Forum Frank Takes Centre Stage in Newcastle

A big thank you to The Forum for putting on yet another brilliant annual conference get-together in Newcastle. From start to finish, the atmosphere was full of great conversations, energy, and company.

We’re especially grateful to The Forum team for showcasing Forum Frank and encouraging attendees to step up, have a chat, and put him to the test. Our Frank took a real grilling from the conference visitors but passed with flying colours! Showing true Yorkshire grit, Frank handled every question thrown at him with ease. Many tried, but one thing became clear throughout the day: you can't beat Frank!

Conversations That Matter

Beyond the fun and friendly competition, what truly made the day special were the conversations. Our team had the pleasure of speaking with representatives across industries about the evolving role of AI in customer communication and contact handling.

From streamlining claims journeys to enabling seamless multilingual support across chat and voice channels, it was clear that organisations are actively seeking smarter, more scalable ways to engage their customers.

A big thank you as well to everyone who stopped by our stand. The quality of conversations was exceptional, and we’re already looking forward to continuing them post-event.

We’re already looking forward to the next one.