We delivered our Chatbot+™ service for Merseyflow, providing an AI-powered virtual assistant capable of handling general customer enquiries relating to the Mersey Gateway and Silver Jubilee bridges. The solution includes a range of integrations such as payment systems, APIs, and other business platforms, enabling seamless customer interactions and improved operational workflows.

As part of the service, Merseyflow also benefits from a dedicated analytics dashboard that provides full visibility into chatbot performance, including conversation history, usage trends, customer enquiry data, and engagement metrics. This gives the business valuable insights to monitor performance, identify trends, and make data-driven decisions. Alongside the chatbot deployment, the partnership also includes supporting wider business functions with AI automation tools to streamline processes, improve efficiency, and enhance customer service delivery across the organisation.

We delivered our Chatbot+™ service for The Forum through the development of “Forum Frank” — an AI-powered virtual assistant designed to support community engagement, knowledge sharing, and best-practice collaboration. The chatbot provides users with an interactive and accessible way to explore ideas, access information, and engage with The Forum’s network and resources.

The Forum also benefits from a comprehensive analytics dashboard that provides full visibility into chatbot activity, including conversation history, engagement trends, enquiry tracking, and performance metrics. This gives the organisation valuable data and insights to better understand user needs, measure engagement, and continuously improve the service.

We delivered our Chatbot+™ service for Cnect Wales through the development of “Lyra” — a multilingual AI-powered virtual assistant designed to help users easily navigate the organisation’s website and access information about the support and services available. By offering conversations in Welsh, English, and multiple other languages, Lyra helps make Cnect Wales’ digital experience more accessible, inclusive, and user-friendly for a wider audience.

Cnect Wales also benefits from a comprehensive analytics dashboard that provides visibility into chatbot activity, including conversation history, engagement trends, enquiry tracking, and performance metrics. This gives the organisation valuable insights into user behaviour and service demand, helping to continuously improve communication, accessibility, and support delivery.