For Merseyflow, we delivered Chatbot+™ as a digital customer service assistant for enquiries relating to the Mersey Gateway and Silver Jubilee bridges.

The assistant connects with payment services, APIs and Merseyflow’s wider business systems, helping customers access relevant information and complete key actions within a smoother, more connected journey. These integrations also reduce manual steps behind the scenes, supporting faster and more efficient customer service operations.

Merseyflow’s team can monitor the service through a dedicated analytics dashboard, with visibility of conversation history, enquiry volumes, usage patterns and customer engagement. This helps the business understand what customers are asking, identify emerging trends and continuously improve the support experience.

Our partnership extends beyond the customer-facing assistant. We also support Merseyflow’s wider teams with AI automation tools designed to simplify internal processes, reduce repetitive work and improve service delivery across the organisation.

Meet Forum Frank—The Forum’s digital guide to shared knowledge, industry insight and best practice.

Developed through our Chatbot+™ service, Frank gives members and visitors a conversational way to explore The Forum’s resources and connect with the ideas shared across its professional community. Rather than searching through content manually, users can ask questions, discover relevant information and navigate the network’s expertise through one accessible interaction.

Behind the conversation, The Forum has a detailed view of how Frank is being used. Its analytics dashboard captures conversation history, popular topics, enquiry patterns, engagement trends and performance data. These insights help the organisation understand what its community is looking for, identify opportunities for new content and continually shape Frank around the evolving needs of its users.

Accessing support should not depend on knowing where to look—or which language to search in.

That is the purpose of Lyra, the multilingual virtual assistant we created for Cnect Wales through Chatbot+™. Lyra welcomes users in Welsh, English and many other languages, helping them navigate the website and find information about the organisation’s available services and support.

By bringing guidance directly into the conversation, Lyra removes barriers that can make online information difficult to locate or understand. The result is a more inclusive and accessible digital experience that allows Cnect Wales to serve a broader range of users in the language that works best for them.

Cnect Wales also benefits from a comprehensive analytics dashboard that provides visibility into chatbot activity, including conversation history, engagement trends, enquiry tracking, and performance metrics. This gives the organisation valuable insights into user behaviour and service demand, helping to continuously improve communication, accessibility, and support delivery.

Choosing the right nutrition product becomes easier when customers can explain what they need instead of searching through endless categories.

Created for PUREPOWER Nutrition through Chatbot+™, Orla is an informed online shopping assistant that guides customers through the brand’s product range. She asks relevant questions about their goals and preferences, explains product and ingredient information, and directs them towards suitable options.

Available 24/7 in more than 155 languages, Orla can connect customers directly with product pages or help them find nearby stockists. By shortening the journey from question to purchase, she builds customer confidence, increases engagement and supports sales growth—while providing PUREPOWER with valuable insights into customer interests, needs and behaviour.