We delivered our Chatbot+™ service for Merseyflow, providing an AI-powered virtual assistant capable of handling general customer enquiries relating to the Mersey Gateway and Silver Jubilee bridges. The solution includes a range of integrations such as payment systems, APIs, and other business platforms, enabling seamless customer interactions and improved operational workflows.
As part of the service, Merseyflow also benefits from a dedicated analytics dashboard that provides full visibility into chatbot performance, including conversation history, usage trends, customer enquiry data, and engagement metrics. This gives the business valuable insights to monitor performance, identify trends, and make data-driven decisions. Alongside the chatbot deployment, the partnership also includes supporting wider business functions with AI automation tools to streamline processes, improve efficiency, and enhance customer service delivery across the organisation.